Voola Privacy Policy

Last updated: November 12, 2024

Thank you for choosing Voola, developed by Ravorian ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, and protect your information when you use the Voola mobile application ("Voola" or "the App"). By using Voola, you agree to the practices described in this Privacy Policy. If you do not agree with the terms, please do not use the App.

1. Information We Collect

a. Personal Information

We may collect the following personal information directly from you when you use Voola:

  • Contact Information: Email address, if provided for customer support or feedback.

  • Subscription Information: Details about your subscription tier and payment status for internal tracking and feature management.

b. Usage Information

When you interact with the App, we automatically collect certain information, including:

  • Device Information: Device type, operating system, and app version.

  • Usage Data: Information on features accessed, including thumbs up/down interactions, screen views, and crash reports.

  • App Interactions: Actions taken within the App, such as usage of the identification feature, onboarding steps completed, and button selections.

  • Anonymous Sign-In Data: Firebase authenticates users anonymously to enable continued access and personalized settings without revealing identity.

c. Media Data

For the purpose of identifying movies or shows, we collect:

  • Uploaded Frames or Clips: Frames or clips from videos that you submit for media identification purposes. These images are processed and analyzed to provide accurate identification and are not stored beyond the identification session.

  • Audio Transcriptions: When audio is submitted, we may use Assembly AI to transcribe the audio to improve media identification accuracy.

  • Metadata: Information related to uploaded files, such as frame count and scene information, is used for processing and analysis only.

d. Permissions

To enable users to submit video clips, the App may request access to:

  • Photo Library: To allow users to select videos from their library for media identification.

  • Camera: To enable users to capture video clips directly for submission.

These permissions are requested only for the specific purpose of submitting media for identification, and no additional data is accessed without user consent.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • App Functionality: To operate, maintain, and improve the Voola App.

  • Media Identification: To identify media from submitted frames, clips, and audio transcriptions and provide accurate results.

  • Customer Support: To respond to inquiries, feedback, and technical support requests.

  • Analytics and Improvements: To analyze usage patterns, identify and fix bugs, and improve the overall user experience through Firebase Analytics.

  • Security and Compliance: To protect against fraudulent, unauthorized, or illegal activity, and to comply with legal obligations.

3. Third-Party Services

We may share certain information with third-party services to provide core functionality, analytics, and crash reporting:

  • AWS Rekognition: For media identification purposes, images are temporarily processed through AWS Rekognition.

  • Assembly AI: For audio transcription to improve the accuracy of media identification results.

  • Firebase: We use Firebase for anonymous authentication and analytics to track user interactions and improve the App’s functionality.

  • Crashlytics: Crashlytics helps us gather anonymous crash reports to improve App stability.

These third parties have access to your data only to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.

4. Data Retention

  • Media Data: Frames, clips, and transcriptions submitted for identification are processed temporarily and are not stored beyond the identification process.

  • Usage Data: Information on app interactions and crash reports may be retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

  • Subscription and Contact Information: Retained as long as you maintain an account or until no longer necessary for business or legal purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of data transmission or storage is entirely secure.

6. Your Privacy Choices

  • Access and Updates: You may request access, correction, or deletion of your personal information by contacting us.

  • Opt-Out: You may choose not to submit certain information or deny certain permissions, though this may limit your ability to use some features of Voola.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App or on our website. Your continued use of the App after such updates constitutes your acceptance of the revised Privacy Policy.

8. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at support@ravorian.com.

This Privacy Policy ensures transparency on how Ravorian handles your data responsibly while providing Voola’s media identification service. Thank you for trusting us with your information.